frequently asked questions
Here you will find frequently asked questions about our oatmeal bars:
They consist mainly of oat flakes. You can find out the exact composition of each bar on the respective product page.
No, we do not use animal products for our products, so all bars are suitable for vegetarians and vegans.
No, we do not hide alcohol in our bars. Alcohols are used in small amounts in our products, but not ethyl alcohol or ethanol, which is also known as "drinking alcohol". This means that when we are looking for flavors and other ingredients, we always try to find ingredients that do not contain this alcohol, so that we can also provide our customers with products that cannot consume traces of ethyl alcohol, for example, due to religious or health reasons. With this in mind, we also select the ingredients of our products, so that our products can be consumed without hesitation. If you have any further questions, please do not hesitate to contact us.
Oatmeal has the physiological property that it sometimes contains larger and sometimes smaller amounts of gluten. This means that two bags of oatmeal can contain a different amount of gluten. This is also the case with our SVEN JACK's. Therefore, we want to play it safe for your health and always list gluten as an allergen. We recommend that you talk to your doctor beforehand to know your own tolerance level for gluten.
Our bars all have a best before date of 6-7 months. Varies depending on storage.
Our bars ALL contain gluten. Since our bars are made from rolled oats and gluten is a component of oats, Sven Jacks contain gluten. More detailed information can be found in the respective product details.
Our Sven Jack 's you can enjoy in two sizes: 65g for the small snack in between and 125g if times a larger adventure is imminent, so that you are also supplied long enough with energy.
Yes, every SVEN JACK oatmeal bar is vegan and no animal ingredients are used in the production of these.
QUESTIONS ABOUT COMPLAINTS:
Complaints are always bad but we are happy to help you so that you are satisfied again:
We are very sorry that you have something to complain about and we will try to take care of it as soon as possible. Therefore, please fill out our claim form or send us an email with your order number and/or the batch number of the product so that we can quickly clarify the matter.
We are sorry to hear that! Please email us at firstname.lastname@example.org with your problem and order number and we will take care of it right away!
QUESTIONS REGARDING YOUR ORDER:
Here you will find the most frequently asked questions about your order:
No, unfortunately not! You can only submit one code per order.
Small orders are processed by us immediately, leave our house already the next working day and are delivered to you between 2-5 working days.
Sofort, Paysafecard, PayPal Creditcards: Mastercard, Maestro, JCB, Diners Club, Amex und Visa
Yes, enter your data during registration and we will send the bars to your desired delivery address. Please note, however, that once an order is in the shipping process, we can no longer make any changes!